Terms and Conditions
Terms of Service Agreement
By establishing an account with PTC Hosting.biz (PTC Hosting) via phone, e-mail,
or web site form submission on ptchosting.biz, ptcsitesales.biz, or any of PTC Hosting's
affiliated web pages, you are agreeing you have read and will abide by the following
Terms of Service Agreement (TOS).
PTC Hosting Provides Internet/World Wide Web Site Hosting and E-mail Services.
Please read and understand our policies as they are to protect the best interest of
our customers as a whole.
PTC Hosting's general policy is to act as a neutral provider of access to the global Internet.
PTC Hosting At its sole discretion, reserves the right to suspend or cancel a customer's
access to any or all services provided.
Suspension and or cancellation actions will be performed on account in violation of the
TOS or are deemed to otherwise be inappropriately used.
If you are unsure whether any contemplated use or action is permitted, please
send an e-mail to: firstname.lastname@example.org and we will assist you.
PTC Hosting's Specific Use Policies
1. Traffic and Storage Policies
PTC Hosting allocates a set amount of storage and bandwidth per customer.
If customer exceeds or is about to exceed the allocated amount of storage or
traffic, PTC Hosting will send a courtesy notice to customer with further options
and pricing. Extra Bandwidth and Storage pricing may be found on our hosting
page on our website. This e-mail notification is done as a curtsy and customer
will be held accountable for exceeding storage or traffic allocation weather the
e-mail was sent/received or not.
2. High Resource Policy
» MySQL databases which consume large amounts of resources will be immediately
terminated or suspended upon PTC Hosting's discretion.
» CGI scripts found to consume large amounts of system resources will immediately
be terminated or suspended upon PTC Hosting's discretion.
» Websites found to consume large amounts of system resources such as HTTPd,
CGI, MySQL can be suspended at anytime upon PTC Hosting's discretion.
PTC Hosting considers at least 15% CPU Usage, 10% Memory Usage, and
10% MySQL usage as high resource.
» Accounts classified as High Resource Accounts and are either suspended or
terminated are not entitled to a refund for any pre-paid services.
3. Zero Tolerance Rule
» PTC Hosting commits 100% stability to all our servers, and network that
PTC Hosting has control over. To keep with this commitment, any website,
reseller or non-reseller that PTC Hosting feels is degrading the performance
of our network may be suspended at PTC Hosting's discretion, without being
required to notify the end user in advance.
» As a set standard, PTC Hosting will run spot testing anytime we feel our
network may be becoming unstable due to a High Resource Customer.
If a customer in a shared hosting environment is found to be utilizing more
then 15% of CPU / 10% Memory / 10% MySQL, they will be sent a
courtesy notice. The 2nd notice, the customer will be suspended for 7
days. The 3rd notice, the customer will be terminated due to High
Resource Usage. Courtesy notices are as stated a courtesy, customers
will be held accountable for account whether e-mails are sent/received or not.
» Any user of our VPS service found to be consuming sufficient I/O to cause
server slowing for other users will be sent a courtesy notice. A second notice
will be sent upon further occurences, and a suspension may result. PTC Hosting
reserves the right to determine the amount of I/O which constitutes an abuse of
system resources. This includes but is not limited to normal disk operations and
swap file usage.
4. What does PTC Hosting consider "CGI Abuse"?
» Any site whose CGI programs are using excessive amounts of system resources.
Excessive amounts is defined as any amount that results in substantial degradation
of server performance. PTC Hosting is the sole determinant of what constitutes
degraded server performance.
» Due to their use of flat files instead of databases, PTC Hosting does not allow
the use of any CGI based forums. Use of these boards for large or very active
forums results in system performance degradation, and cannot be allowed in our
shared server environment.
5. PTC Hosting's Services May Only be Used for Lawful Purposes
» Transmission, distribution, or storage of any information, data or material in violation
of United States law(s), state regulatory law(s), or by the common law, is prohibited.
This includes, but is not limited to, material protected by copyright, trademark, trade
secret, or any other statute.
» PTC Hosting reserves the right to remove such illegal material from its servers
immediately. PTC Hosting expressly forbids anyone from using PTC Hosting's
servers for the propagation, distribution, housing, processing, storing, or otherwise
handling in any way lewd, obscene, satanic material, or any other material which
we deem to be objectionable. The designation of any materials as such described
above is left entirely to the discretion of the PTC Hosting management.
6. Unlawful and/or Unethical Use
» PTC Hosting does NOT allow sites that provide points of distribution,
or links to the following types of sites:
» Pirated Software (Warez) - Any software that is copyrighted and not
freely available for distribution without cost. Including: ROMs, ROM
Emulators, Mpeg Layer 3 files (MP3) and DVD Videos.
» Hacking / Phreaking - Includes sites with material, links, or resources
for Hacking, Phreaking, Viruses, Anarchy, or any type of site that promotes
the destruction or compromises the integrity of PTC Hosting.
» IRC / Bots - This includes "egg drops," "bots," or any IRC related programs.
» Archives - This includes music, video and program archives.
7. E-Mail Policy
» PTC Hosting strictly prohibits harassment, whether through language,
frequency, or size of messages. Forging of header information is not permitted.
» PTC Hosting does not allow unsolicited mail (UCE). This includes "Spamming"
and "Bulk Mail" sent to persons who have otherwise not requested to receive such mail.
The reason for this is that not only is it generally frowned upon by the internet
community, but it also demands extra bandwidth to handle the effects of such mail.
Websites found to be sending UCE will be terminated without notice.
» If its found any client has setup an account with PTC Hosting, for the express
terms of sending unsolicited email, PTC Hosting reserves the right to charge a one
time administration fine of $250.00 If PTC Hosting can show proof the client has
sent the email from PTC Hosting's servers or network.
8. PTC Hosting's Services are Intended for the End User Only
» Customers cannot sublease, sub host, or give away control of any portion
of PTC Hosting's resources.
9. 99.5% Uptime Guarantee Policy
» We will make every reasonable attempt to avoid unexpected server downtime
and to ensure that all accounts are well taken care of. We cannot guarantee or
predict server downtime. Any network problem, or outage, is not covered under
any guarantee or warranty and will not be grounds for reimbursement for any
subsequent financial damages or losses. Account Backups are ultimately the
account holder's responsibility.
» PTC Hosting offer's a 99.5% uptime guarantee. The PTC Hosting network of
computers, will have a guaranteed aggregate average uptime of 99.5% over the
course of three months (90 days). This does not include scheduled downtime for
maintenance on servers, which will be minimal, and necessary. This also doesn't
include mass-network problems such as major backbone problems.
» PTC Hosting will not be liable for any lost revenues during your down time.
10. Payment Policies
» Any customer who threatens a chargeback for services already paid for or
rendered will be terminated immediately.
» All new and existing accounts are setup and billed on a anniversary basis.
» All payment is expected in U.S. currency.
» Accounts that are past due will be suspended within 72 hours of payment failure notice.
» Accounts may be charged at anytime during the month of which the invoice is due.
» If the transaction is run at least 3 times, and the client fails to make payment,
the account will be suspended and or terminated without further notice.
» All new accounts are billed on the anniversary date of the account being setup.
» PTC Hosting reserves the right to change prices at any time without notification to customer.
» Service fees do accrue during any period of suspension.
» No receipts or invoices will be sent by regular mail.
» The customer is responsible for all money owed on the account from the time it was
established to the time that the customer notifies PTC Hosting in writing for a request
for termination of services.
» All credit cards declined for any reason may be charged a $20 service charge.
» Checks returned unpaid (NSF) will be accessed $50.00 service charge.
» At no time will PTC Hosting allow a website to be operational past the last day of
the pre-paid date of services. If user fails to update the account information,
PTC Hosting will suspend the account without further notice and consider the account closed.
» Check or money order orders may be approved by PTC Hosting on a per case basis.
» There is a $50 administrative fee for each chargeback placed against us.
Any chargeback's or threatened chargeback's or non-payment of services rendered
are grounds for immediate account cancellation or termination for any accounts client
is hosting with PTC Hosting.
11. Cancellation Policies
» Phone requests will not constitute acceptance of any cancellation.
» Account cancellations must be submitted by the billing account / credit
card holder. Account cancellation require a service cancellation request form
(SCRF) be submitted to PTC Hosting, account cancellation will not be valid until
confirmed by PTC Hosting and a confirmed cancellation number (CCN) is assigned.
» PTC Hosting reserves the right to cancel this service agreement at any time.
» Account cancellations must be submitted before next date of recurring charges
or user will receive a partial refund of unused months that were pre-paid.
» Account setup fees and domain registration fees are not refundable and will be
withheld from any cancellation request.
» In the event you cancel your service, you will be charged in full for the entire
month in which you canceled your service.
» Account cancellations for accounts with a negative balance will be passed on
to collections, and all services rendered to the party with the negative balance
will be terminated, including domain registrations.
» Once cancellation form is completed, account is considered terminated pending
all account information matches all information on file.
12. Refund Policy
» A full refund excluding domain registration fees, add-on/upgrade fees, overages
and startup fees is provided within the first 5 days of your initial account activation.
» Refunds may take up to 30 days to be processed. Once credit is issued, normal
circumstances allow 2 billing cycles for refund to show on your credit card statement.
» All Refunds are applied with the same terms they were processed. For Check/Money
Order, a company check will be sent to the mailing address we have in our billing system.
» If cancellation is caused by customer's violation of this agreement, then no refund
will be disbursed.
» If you cancel prior to the end of your contract term and you received special
pre-pay rates, your hosting fees will be adjusted so that you pay the regular,
non-discounted monthly fees.
» Customers who have a clear intention of terminating their services and/or using
up all or a higher than normal amount of resources before the 5 day refund, there
will be no refund given and account will be terminated. Any prepaid full months
will be refunded accordingly.
» In the event you have elected to prepay subsequent, additional months' service fees,
we retain the right to charge you an administrative fee of 75% and deduct the administrative
fee from the subsequent, future months' service sees before refunding them to you.
» PTC Hosting reserves the right to refuse service to anyone.
» PTC Hosting reserves the right to terminate any web hosting customer based on
statements made by customer which may threaten any legal action against PTC Hosting
and termination will be immediate. Employees of PTC Hosting will be instructed to
inform the client any further communications must be made though our legal department.
Customer is reminded that PTC Hosting has on file a copy of PTC Hosting's required
Credit Card / Policies Acceptance form which states PTC Hosting will not be responsible
for any damages your business may suffer.
» PTC Hosting will not be responsible for any damages your business may suffer.
» PTC Hosting makes no warranties of any kind, expressed or implied for services we provide.
» PTC Hosting disclaims any warranty or merchantability or fitness for a particular purpose.
This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and
all service interruptions caused by PTC Hosting and its employees. If user decides to bring
any legal proceedings against PTC Hosting, user will incur all legal fees and court costs.
» PTC Hosting furthermore expects that its subscribers who provide Internet services to
others will comply fully with all applicable laws concerning the privacy of on-line communications.
» A subscriber's failure to comply with those laws will violate PTC Hosting policy.
» Finally, PTC Hosting wishes to emphasize that in accepting services, subscribers indemnify
PTC Hosting for any violation of the subscriber of the Services Agreement, or of law or
PTC Hosting policy that results in loss to PTC Hosting or the bringing of any claim against
PTC Hosting. This means that if PTC Hosting is sued because of activities of the subscriber
that violate any law, the Services Agreement or this policy (which is part of the Services Agreement),
the subscriber will pay any damages awarded against PTC Hosting, plus costs and
reasonable attorneys fees.
» PTC Hosting reserves the right to revise its policies at any time without prior notification.
Revised: Monday, January 4, 2010